Last updated: January 1, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you and Raven.io, Inc. ("Raven.io", "we", "our", or "us") governing your access to and use of the Raven.io platform, website at ravenio.org, APIs, software agents, and related documentation and services (collectively, the "Services").
By creating an account, accessing the Services, deploying the Raven.io agent software, or clicking "I Accept" or similar acceptance mechanism, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and the terms "you" and "your" will refer to that organization.
If you do not agree to these Terms, you may not access or use the Services. These Terms are effective as of the date you first access the Services.
Raven.io may update these Terms at any time. We will provide notice of material changes by email to the address associated with your account or by posting a notice on our website. Your continued use of the Services after the effective date of any update constitutes acceptance of the revised Terms. If you do not agree to updated Terms, you must cease using the Services before the effective date of the update.
Raven.io provides a runtime application self-protection (RASP) platform that enables customers to monitor, detect, and block application-layer security threats in real time. The Services include:
The Services are provided as-a-service (SaaS) on a subscription basis. The specific features available to you depend on the subscription tier you have selected. Raven.io reserves the right to modify, enhance, or discontinue features of the Services with reasonable notice to customers.
Account Creation. To use the Services, you must register for an account by providing accurate and complete information including a valid work email address and company information. You agree to keep your account information current and accurate throughout the term of your subscription.
Credentials. You are responsible for maintaining the confidentiality of your account credentials, including passwords and API keys. You may not share credentials with unauthorized parties. You are responsible for all activity that occurs under your account credentials, whether or not authorized by you.
Notification of Unauthorized Access. You agree to notify Raven.io immediately at info@ravenio.org upon becoming aware of any unauthorized access to your account, compromise of your credentials, or any other security incident affecting your account.
Eligibility. The Services are intended for business use by companies and their employees. You represent that you are at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or your organization. The Services are not directed at consumers for personal, family, or household use.
Subscription Tiers. Raven.io offers subscription plans at different price points with different feature sets. Current plans and pricing are described on the pricing page at ravenio.org/price.html. All prices are listed in United States Dollars (USD).
Free Trial. Raven.io may offer a free trial period for new customers. During the trial period, you may access specified features of the Services at no charge. Trials are subject to the terms described on the trial registration page. At the end of the trial period, continued access requires selection of a paid subscription plan.
Billing Cycle. Paid subscriptions are billed in advance on either a monthly or annual basis, as selected at the time of purchase. Annual subscriptions are billed as a single payment for the full year and are not subject to mid-term cancellation for partial refunds except where required by applicable law.
Payment. Payment is processed via credit card or bank transfer through our payment processor, Stripe, Inc. By providing payment information, you authorize Raven.io to charge your payment method for all fees due. All fees are non-refundable except as expressly stated in these Terms or as required by applicable law.
Automatic Renewal. Subscriptions renew automatically at the end of each billing period at the then-current pricing unless you cancel before the renewal date. For monthly subscriptions, cancellation must be received at least 5 business days before the renewal date. For annual subscriptions, cancellation must be received at least 30 days before the renewal date. To cancel, contact your account manager or email info@ravenio.org.
Price Changes. Raven.io may change subscription prices upon 60 days advance notice to the email address associated with your account. Price changes will take effect at the start of your next renewal period. If you do not agree to a price change, you may cancel your subscription before the change takes effect.
Taxes. All fees are exclusive of applicable taxes. You are responsible for paying all applicable sales, use, value-added, or similar taxes associated with your subscription, except for taxes based on Raven.io's income.
Overdue Payments. Raven.io reserves the right to suspend access to the Services for overdue accounts after providing 10 business days written notice. Interest on overdue balances accrues at 1.5% per month or the maximum rate permitted by applicable law, whichever is less.
You agree to use the Services only for lawful purposes and in accordance with these Terms. The following uses are expressly prohibited:
Raven.io reserves the right to investigate suspected violations of this section and to take appropriate action, including suspension or termination of the Services and referral to law enforcement authorities, without liability to you.
Raven.io IP. Raven.io and its licensors own all right, title, and interest in and to the Services, including the agent software, platform software, algorithms, behavioral baseline technology, APIs, documentation, and all related intellectual property rights. These Terms do not grant you any rights in Raven.io's intellectual property except the limited license described below.
License to Use. Subject to your compliance with these Terms and payment of applicable fees, Raven.io grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term for your internal business purposes. You may not sublicense, sell, resell, transfer, assign, or otherwise dispose of your rights under this license without Raven.io's prior written consent.
Agent Software License. You may deploy the Raven.io agent software on applications within your organization's environments as permitted by your subscription tier. The agent software is licensed, not sold. Raven.io retains all ownership of the agent software.
Your Data. You retain all right, title, and interest in and to data you submit to the Services, including application telemetry data, configuration data, and account data ("Customer Data"). You grant Raven.io a limited license to process Customer Data solely to provide the Services and as described in the Privacy Policy and applicable Data Processing Agreement.
Feedback. If you provide suggestions, feedback, or ideas about improving the Services ("Feedback"), you grant Raven.io a perpetual, irrevocable, royalty-free license to use that Feedback without restriction or obligation to you. Feedback does not constitute Customer Data.
Each party may have access to the other party's confidential information in connection with these Terms. "Confidential Information" means any information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Each party agrees to (a) keep the other party's Confidential Information confidential using at least the same degree of care used for its own confidential information, but not less than reasonable care; (b) not disclose Confidential Information to third parties without prior written consent; and (c) use Confidential Information only as necessary for the purposes of these Terms.
These obligations do not apply to information that is or becomes publicly available without breach of these Terms, was independently developed without reference to Confidential Information, or is required to be disclosed by law or court order (provided the receiving party gives reasonable advance notice and cooperates in seeking protective treatment).
To the extent that Raven.io processes personal data on your behalf in connection with the Services, such processing is governed by Raven.io's Data Processing Agreement (DPA), which is incorporated into these Terms by reference for customers subject to GDPR or similar data protection laws. You may request a copy of the DPA by contacting info@ravenio.org. By using the Services, you instruct Raven.io to process personal data as described in the DPA.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAVEN.IO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
RAVEN.IO DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) ALL SECURITY THREATS WILL BE DETECTED OR BLOCKED. CYBERSECURITY PRODUCTS, INCLUDING RASP TOOLS, CANNOT GUARANTEE COMPLETE PROTECTION AGAINST ALL ATTACKS OR VULNERABILITIES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RAVEN.IO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR USE OF THE SERVICES, EVEN IF RAVEN.IO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
RAVEN.IO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO RAVEN.IO IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE THOUSAND US DOLLARS ($1,000).
THE LIMITATIONS OF LIABILITY IN THIS SECTION DO NOT APPLY TO LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR TO ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
You agree to indemnify, defend, and hold harmless Raven.io and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services in violation of these Terms; (b) your Customer Data; (c) your violation of applicable law; or (d) infringement by you or your users of any third-party intellectual property right.
Term. These Terms commence when you first access the Services and continue until your subscription expires or is terminated.
Termination by You. You may terminate your subscription by providing notice as described in Section 4 (Subscription Plans and Payment). Termination does not entitle you to a refund of prepaid fees except as required by applicable law.
Termination by Raven.io. Raven.io may terminate your access to the Services immediately upon written notice if: (a) you materially breach these Terms and fail to cure within 30 days of receiving written notice of the breach; (b) you become insolvent or make an assignment for the benefit of creditors; or (c) Raven.io determines in good faith that continued provision of the Services creates a security, legal, or reputational risk.
Effect of Termination. Upon termination, all licenses granted to you immediately terminate. You must cease all use of the Services, including uninstalling all agent software. You may request an export of your Customer Data within 30 days following termination. After 30 days, Raven.io may delete Customer Data in accordance with its data retention policies. Sections 6, 7, 9, 10, 11, 13, and 14 survive termination.
These Terms are governed by the laws of the State of California, USA, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, and each party consents to personal jurisdiction in such courts.
Before filing any legal action, the party raising a dispute agrees to provide written notice to the other party and attempt in good faith to negotiate a resolution for a period of 30 days. If the dispute cannot be resolved through negotiation, either party may pursue available legal remedies.
For customers located in the European Union, the applicable governing law may differ to the extent required by EU law. EU customers may also have rights to bring claims before their local courts for consumer protection claims, though as described in Section 2, the Services are not directed at consumers.
Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, and any applicable Data Processing Agreement or Order Form, constitute the entire agreement between the parties regarding the Services and supersede all prior agreements and understandings relating to the same subject matter.
Waiver. Failure by either party to enforce any provision of these Terms does not constitute a waiver of future enforcement rights.
Severability. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
Assignment. You may not assign or transfer these Terms or your subscription without Raven.io's prior written consent. Raven.io may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets with notice to you.
Force Majeure. Neither party shall be liable for delays or failures in performance caused by circumstances beyond its reasonable control, including natural disasters, acts of government, labor disputes, or internet infrastructure failures.
Notices. Legal notices must be sent to Raven.io at info@ravenio.org with the subject line "Legal Notice." Notices to you will be sent to the email address associated with your account.
For questions about these Terms of Service:
Raven.io, Inc.
San Francisco, California, USA
Email: info@ravenio.org